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Difficult Conversations: How to Discuss What Matters Most
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Description
Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success.
Publish Date
1999-04-01
Author
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher